Are We Losing Our Creativity in the Age of Infotainment?
Remember the last time you were truly bored? Perhaps during a long wait at the DMV or a flight delay at the airport? It turns out that boredom can actually be good for you, especially when it comes to fostering creativity. However, in our age of infotainment, we're rarely left with a moment of silence, let alone boredom. With our smartphones constantly buzzing with notifications and social media feeds constantly refreshing, we're missing out on opportunities to engage in the kind of daydreaming and introspection that can foster creative thinking. By recognizing the importance of boredom and finding ways to make space for stillness and reflection, we may be able to tap into our creative potential and come up with new and innovative ideas.
CX ist keine Abteilung - meine reise
Wir sprechen seit über 10 Jahren über die Verbesserung der Kundenerfahrung (CX). Lange Zeit dachte ich, es ginge nur darum, die "Silos" innerhalb einer Organisation aufzubrechen, um die Kundenerfahrung zu verbessern. Ich habe mich geirrt. Diese Silos wird es immer geben. Sie sorgen für Struktur und legen fest, was sie zu tun haben. Ich und viele andere dachten, CX sei einfach Kundenservice auf Steroiden. Echte Kundenerfahrung ist keine Abteilung. Dieser Artikel beschreibt meine 30-jährige Reise mit CX und wie ich dorthin kam, wo ich heute bin.
CX is Not a Department - My Journey
We've been talking about improving the customer experience (CX) for over 10 years. For a long time, I thought it was all about breaking down the "silos" within an organization to improve CX. I was wrong. These silos will always exist. They provide structure and define what they need to do. I and many others thought CX was simply customer service on steroids. True Customer Experience is not a department. This article covers my 30-year journey with CX and how I got to where I am today.