10: Tim Gogal: King of Unpopular Quotes?

Tim Gogal has been in the customer experience (CX) industry for a long time and like me is frustrated with the state of affairs. We recorded this interview right in the middle of a pandemic which is challenging industries to rethink how they approach delivering excellent customer experiences. Tim shares a number of his experiences when working with clients large and small. 

Join me on another episode of New Normal where I cover people working in the world of designing Experiences.  

Thank you Tim for the chance to connect with you. There is a follow up session to be had on this API Economy. Maybe together with Andrew P?

VIDEO OF INTERVIEW IS BELOW

[youtube=://www.youtube.com/watch?v=L4wNUKDbi-Q&w=854&h=480]