CX is Not a Department - My Journey
We've been talking about improving the customer experience (CX) for over 10 years. For a long time, I thought it was all about breaking down the "silos" within an organization to improve CX. I was wrong. These silos will always exist. They provide structure and define what they need to do. I and many others thought CX was simply customer service on steroids. True Customer Experience is not a department. This article covers my 30-year journey with CX and how I got to where I am today.
How My Experience with Prompt Engineering Has Evolved from Google in the Early 2000s to ChatGPT Today
As someone who started learning how to better use Google in 2002, I have seen firsthand how the process of finding information has changed over the years. In the early days of Google, it was crucial to "engineer" my search query in order to get the best results. I will share my journey and how it relates to the use of prompt engineering in today's language models like ChatGPT.
